The terms and conditions on this page apply to all i3DGear products, including, but not limited to, autopilot parts, autopilot remote controls, firmware, instructions, videos and any advice, services, or other products rendered by i3DGear through this website, email, or direct correspondence of any kind.
Terms and Conditions:
In no event shall i3DGear, Wallace Group Ltd, it’s owners or employees be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products. If you are not willing to accept these conditions, do not use our products.
All electronic products are tested before being shipped. We are confident you will love your device, but if you have any problems, please contact us on our website and we will be happy to assist you.
If your item is defective, we will replace it within 90 days of purchase, provided you return the original item to us, undamaged and intact. Return shipping expenses, customs and duty are your responsibility. Shipping of a replacement will be paid by i3DGear.
For non-defective items that are simply being returned or exchanged, a 20% restocking and handling fee will be charged. Original shipping cost is not refunded.
All our shipping is by Canada Post Worldwide. For orders shipped outside of Canada, you may be subject to Customs and Duty charges, according to your countries regulations. These charges are your responsibility.
You may choose untracked, tracked or expedited shipping for most countries, except for orders within Canada which always have tracking. Your tracking number will be emailed to you when your order is shipped. Please note - if you choose untracked shipping, NO tracking information will be available - we cannot acquire any more information than you can with regards to your package whereabouts.
Shipping times are estimates only and are in BUSINESS days, not calendar days. Customs and duty processing may affect shipping times. It is your responsibility to be available to respond to customs processing once the package arrives in your country. Please remember, we have no control over shipping times. Our packages are packaged and passed to Canada Post for shipping to your destination country, at which time, the package will be handed over to your countries postal system according to international shipping agreements between countries.
Risk Of Loss:
We use Canada Post as our carrier for our shipping. Items purchased from our website are packaged carefully and dispatched to Canada Post for shipment. All risk of loss for items is passed to you upon our delivery to the carrier.
i3DGear does not store credit card or payment information. We will not share your email address, physical address or any other personal information you provide to us through our website.